Reference: Select Customers and Manage Programs Process Model - Page 3 for the associated business process diagram.Group: Monitor Event Trigger DateActor/Role: CC&BDescription: An initiative usually defines a structured marketing effort for the events or actions that take place during the life of a lead to encourage a customer to participate in a program. These Lead events have scheduled triggers dates for processing. CC&B monitors lead events completion dates and triggers event processing when event completion date is reached.
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